Charcuterie & Grazing Boards for Any Guest Count

Catering Terms & Conditions

Please read carefully. By booking or participating in any catering service with The Wandering Wineaux, you acknowledge and agree to the terms below. By submitting a reservation and providing payment information, you confirm you have read and agree to these policies.

BOOKING AND DEPOSIT
• A 25% deposit is required to reserve your date.
• A proposal/invoice with scope, pricing, and timeline will be provided; acceptance and deposit confirm your booking.
• Dates are held only after deposit is received.

PAYMENTS AND PRICING
• Remaining balance is due no later than 7 days before the event unless otherwise stated on your invoice.
• Quotes are based on guest count, menu, service duration, staffing, rentals, and travel.
• Taxes and applicable fees are additional. Late payments may delay service or incur fees.

CANCELLATIONS AND REFUNDS
• 30+ days before event: deposit refundable.
• 15–29 days before event: deposit non-refundable.
• Fewer than 14 days before event: no refunds; full event cost is due. A $100 administrative fee may apply for late cancellations or scope changes.
• Refunds (when applicable) are processed to the original payment method.

RESCHEDULING
• One complimentary reschedule is allowed if requested 14+ days prior and subject to date availability.
• Reschedules within 13 days may incur a change fee and any non-recoverable costs already incurred (ingredients, rentals, decor).

GUEST COUNT AND MENU FINALIZATION
• Final guest count and menu selections are due 10 days prior to the event.
• If actual attendance exceeds the final count, we will do our best to accommodate; overage charges will apply.

DIETARY PREFERENCES AND ALLERGENS
• With at least 72 hours’ notice, we can offer vegetarian, gluten-friendly, pork-free, and similar accommodations where feasible.
• While we take care, cross-contact may occur in shared prep environments. Guests with severe allergies should use discretion.

SERVICE SCOPE
• Standard packages include setup, styled display, labeled items, service tending during the agreed window, and breakdown.
• Compostable plates, napkins, and forks are included unless otherwise noted.
• Warm bites, coffee/hot water service, dessert carts, DIY mini-boards, and similar items are add-ons and must be listed on your invoice.

STAFFING
• Package staffing is based on guest count and service scope.
• Specific attendant requests are not guaranteed.
• Additional staff may be added for an extra fee.

RENTALS, SURFACES, AND VENUE ACCESS
• Client provides a clean, stable surface for displays unless rentals are included on the invoice.
• Adequate load-in access, nearby trash area, and, if applicable, power and water are required.
• Delays due to venue access, parking, or elevator constraints may shorten active service time or incur overtime.

DAMAGES AND EXCESS CLEANING
• Client is responsible for damages to our carts, displays, linens, decor, or equipment caused by guests or third parties.
• Excess cleaning fees may apply for spills, stains, or conditions beyond normal use.

FOOD SAFETY AND DISPLAY DURATION
• We follow time-and-temperature best practices and refresh or retire items as needed.
• Standard display/service windows are 2–4 hours including setup and breakdown; extended windows may require additional staff or equipment.

ALCOHOL AND BEVERAGE SERVICE (IF ADDED)
• For private events in Texas, we do not sell or resell alcohol. Client supplies any beer/wine/spirits.
• If pairing with our bartending service, we provide TABC-certified staff, setup, and service per your selected package.
• Valid ID is required for alcohol service; we reserve the right to refuse service to intoxicated or underage guests.

TRAVEL AND DELIVERY
• Service is available in Greater Austin and the Hill Country.
• Travel surcharges may apply outside our standard zone or for difficult access.

OVERTIME AND DELAYS
• Early load-in, extended service, or venue-related delays may incur additional hourly charges per your proposal.
• Overtime must be approved on site by the client or responsible party.

WEATHER AND FORCE MAJEURE
• For outdoor events, client is responsible for adequate weather protection (shade, tenting, temperature control) for food safety and staff welfare.
• We are not liable for delays, interruptions, or non-performance caused by circumstances beyond our control (severe weather, power outages, road closures, strikes, emergencies, etc.). In such cases, reasonable efforts will be made to perform or reschedule.

COMMUNICATION AND SMS MESSAGING
• We may send event-related texts for confirmations and updates. Message frequency varies; message and data rates may apply.
• Reply STOP to opt out of non-essential texts.

PHOTOS AND MARKETING
• We may capture photos of displays for portfolio and marketing use. If you prefer no photography, notify us in writing at least 72 hours before the event.

LIABILITY AND CONDUCT
• Client is responsible for guest conduct, venue permissions, and coordination with third-party vendors.
• For safety, we may pause or end service without refund if conditions are unsafe or guests are overly intoxicated.
• To the fullest extent allowed by law, our total liability is limited to the amounts paid for the specific services in dispute.

TIPS AND GRATUITY
• Never required, always appreciated. Typical range is 15–20% of the catering portion.

CHANGES TO TERMS
• We may update these terms occasionally; the version on your signed proposal/invoice will govern your event.

CONTACT
• Questions on menus, quantities, or logistics: info@wanderingwineaux.com

ACCEPTANCE
• By paying the deposit and/or submitting the booking form